If you're not completely satisfied with your GroundLuxe products, you can return them within 60 days of purchase for a full refund (minus shipping costs).
To qualify for a refund:
Your return must include all original parts, especially the grounding cord, as we test those upon return.
Items must be returned in original packaging with all accessories (cords, adaptors, outlet testers, etc.).
To start a return, email us at support@groundluxe.com.
Some customers notice benefits immediately. Others may need a few weeks or even months. We recommend using your product regularly for at least 45 days before deciding whether it works for you.
All orders are eligible for refund or exchange within 60 days of delivery.
Returns must include all original packaging and accessories.
You must provide a receipt, proof of purchase, or order number.
If your package is lost or stolen after delivery, unfortunately, we cannot offer a refund.
To request a return: support@groundluxe.com
You can typically cancel your order within 4 hours of placing it—during business hours (9am–5pm ET). While we do our best to accommodate cancellations, they are not guaranteed.
Returns after 60 days are only accepted if there is a verified manufacturer defect and if you’ve claimed your extended warranty.
We require:
Your order number
A reason for return (this helps us improve!)
Once we receive and inspect your return:
You’ll get an email confirming receipt and whether your return was approved or denied.
If approved, your refund will be issued to your original payment method.
It can take up to 10 business days to appear on your statement (this depends on your bank, not us).
We charge No restocking fee. Unlike many competitors, we do not charge one.
If your item arrives damaged, defective, or is the wrong product:
Please contact us immediately at support@groundluxe.com.
We'll evaluate the issue and make it right.
We do not offer direct exchanges. Instead:
Return the item you don’t want.
Place a new order for the item you do want.
This ensures quicker processing and better tracking.
Phone: +1 877 705 6871
Email: support@groundluxe.com
Address:
GroundLuxe
30 N Gould St, Ste R
Sheridan, WY 82801
