Return and Refund Policy

Grounding Should Feel Good - Returns Should Too.

We’re here to help you feel better, naturally. That includes giving you peace of mind when you shop with us. If something’s not quite right with your order, we’ll make it right—with no stress and no hassle.

60 Day Satisfaction Guarantee

You have 60 days to try out your GroundLuxe product. 

If it’s not working out for any reason, just let us know. We’re happy to take it back and refund your money.

We encourage you to use your product for 45 days before contacting us. Enjoy the time and give your body a chance to adjust to the Earth's energy because grounding can be a gradual and subtle process. 

Here's How A Return Works

  1. Email us at support@groundluxe.com with your order number and tell us what you’d like to return.
  2. Or, call us at 877-705-6871. We'll pick up the phone and help you.

That’s it. There are no complicated hoops to jump through, and a full refund will be issued back to your credit card.

Uh Oh. Did Your Order The Wrong Product By Mistake?

Contact us as soon as possible! We may be able to cancel the order before it processes, but we can't guarantee it.

Here's what to do:

  1. Email us at support@groundluxe.com with your order number and tell us what happened.
  2. Or, call us at 877-705-6871.

If the order needs to be shipped back to us, we'll email you a return label. You'll print the label and put it on the box. Next time you're out running errands, drop the box at your local post office. 

The original shipping costs aren’t refunded (if you paid any). The return shipping cost is your responsibility and will be deducted from your refund amount as soon as we receive the package back.

We are unable to offer exchanges, so you can place a new order on the GroundLuxe website.

Why Buy Direct From GroundLuxe

Amazon makes returns easy and shipping is fast...but we do too!

Plus, when you shop directly from us:

  • You have 60 days to return your product to us here versus 30 days through Amazon.
  • We make returns simple, fast, and friendly—without any robots involved.
  • You get personalized support from a small, U.S.-based team who love grounding and really care about your order.
  • You support a family-owned business committed to making products right here in the U.S.
  • More of your purchase goes toward innovation and we're able to invest more into new product development. Amazon takes a big cut, which limits what we can put back into research and design. Buying here helps us keep moving the grounding industry forward.

And, you’ll always get access to our best bundles, offers, and insider updates!

Still Have Questions?

Reach out to us! We'd love to connect with you.

Phone: 1-877-705-6871 (Monday-Friday 9am-3pm EST)
Email: support@groundluxe.com

GroundLuxe Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801 

We look forward to hearing from you! Happy grounding!