Thanks for shopping with GroundLuxe! We can’t wait for you to experience your new grounding product, so we'll get your order packed up and on its way to you as quickly as possible. Here’s how your package travels from our hands to your doorstep, so that you know what happens every step of the way.
Shipping Cost
USA = Orders totaling $49 or more (pre-tax) ship for free. Orders totaling less than $48.99 ship for a flat rate of $5.00. Customers may select 2-day shipping at checkout for a flat rate of $12.00.
Canada = All orders ship for a flat rate of $7.00.
Processing Times
Orders process in our warehouse 5 days a week, Monday-Friday. Our warehouse is closed on the weekends. Therefore, orders placed on Friday will begin processing on Monday. The warehouse is also closed on all major U.S. holidays and orders will not process on those days.
Shipping Times & Shipping Carriers:
USA = Orders will be delivered by FedEx unless you've selected a P.O. box in which case your order will be delivered by USPS. Orders with free shipping will arrive 3-6 business days after processing and orders sent via 2-day shipping will arrive 2 business days after processing. You will receive an email with your tracking number.
Canada = Orders will be delivered by an Amazon shipping carrier and the arrival date will be dependent on the shipping carrier. You will receive an email with your tracking number.
Once your package is in the hands of the shipping carrier, its journey to you is out of our control, but we’re always here to answer questions and keep you updated every step of the way.
Do you ship internationally?
Currently, we are only shipping to the USA and Canada.
Can I change the delivery address after placing my order?
Possibly. Orders begin processing almost immediately, so please call us at 1-877-705-6871 or email: support@groundluxe.com once you realize the delivery address is incorrect. We cannot guarantee that orders will be caught in time, but we'll do everything we can to help you.
Please Note: If the order has not completed processing yet, changing your shipping address may affect the delivery cost and time depending on the new address.
How can I track my order?
You will receive an email from us with your tracking number as soon as your order processes and a number is assigned to it.
If your package was marked as delivered, but missing, please first take the following steps:
If your package appears to be damaged during transit, and you are there to receive it, please refuse the package and let it come back to our warehouse. Email us at support@groundluxe.com and let us know what's going on.
If the package arrives when you aren't home, please email our Customer Support.
GroundLuxe Contact Info
Email: support@groundluxe.com
Phone: 1-877-705-6871
Address: 30 N Gould Street, Suite R Sheridan, WY 82801
