We’re here to help you feel better, naturally. That includes giving you peace of mind when you shop with us. If something’s not quite right with your order, we’ll make it right—with no stress and no hassle.
You have 60 days to try out your GroundLuxe product.
If it’s not working out for any reason, just let us know. We’re happy to take it back and refund your money.
We encourage you to use your product for 45 days before contacting us. Enjoy the time and give your body a chance to adjust to the Earth's energy because sometimes grounding can be a gradual and subtle process.
Email us at support@groundluxe.com with your order number and tell us what you’d like to return.
Or, call us at 877-705-6871. We'll pick up the phone and help you.
That’s it. There are no complicated hoops to jump through, and a full refund will be issued back to your credit card.
Contact us as soon as possible! We may be able to cancel the order before it processes, but we can't guarantee it.
Here's what to do:
Email us at support@groundluxe.com with your order number and explain what happened.
Or, call us at 877-705-6871.
If the order needs to be shipped back to us, we'll email you a return label. You'll print the label and put it on the box. Next time you're out running errands, drop the box at your local post office.
The original shipping costs aren’t refunded (if you paid any). The return shipping cost is your responsibility and will be deducted from your refund amount as soon as we receive the package back.
We are unable to offer exchanges, so you can now place a new order on the GroundLuxe website.
Amazon makes returns easy and shipping is fast...but we do too!
Plus, when you shop directly from us:
You get personalized support from a small, U.S.-based team who love grounding and really care about your order.
We make returns simple, fast, and friendly—without any robots involved.
You support a family-owned business committed to making products right here in the U.S.
And, you’ll always get access to our best bundles, offers, and insider updates!
CALL: 877-705-6871 (Monday - Friday 9am-3pm EST)
We look forward to hearing from you! Happy grounding!
If you're not completely satisfied with your GroundLuxe products, you can return them within 60 days of purchase for a full refund (minus shipping costs).
To qualify for a refund:
Your return must include all original parts, especially the grounding cord, as we test those upon return.
Items must be returned in original packaging with all accessories (cords, adaptors, outlet testers, etc.).
To start a return, email us at support@groundluxe.com.
Some customers notice benefits immediately. Others may need a few weeks or even months. We recommend using your product regularly for at least 45 days before deciding whether it works for you.
All orders are eligible for refund or exchange within 60 days of delivery.
Returns must include all original packaging and accessories.
You must provide a receipt, proof of purchase, or order number.
If your package is lost or stolen after delivery, unfortunately, we cannot offer a refund.
To request a return: support@groundluxe.com
You can typically cancel your order within 4 hours of placing it—during business hours (9am–5pm ET). While we do our best to accommodate cancellations, they are not guaranteed.
Returns after 60 days are only accepted if there is a verified manufacturer defect and if you’ve claimed your extended warranty.
We require:
Your order number
A reason for return (this helps us improve!)
Once we receive and inspect your return:
You’ll get an email confirming receipt and whether your return was approved or denied.
If approved, your refund will be issued to your original payment method.
It can take up to 10 business days to appear on your statement (this depends on your bank, not us).
We charge No restocking fee. Unlike many competitors, we do not charge one.
If your item arrives damaged, defective, or is the wrong product:
Please contact us immediately at support@groundluxe.com.
We'll evaluate the issue and make it right.
We do not offer direct exchanges. Instead:
Return the item you don’t want.
Place a new order for the item you do want.
This ensures quicker processing and better tracking.
Phone: +1 877 705 6871
Email: support@groundluxe.com
Address:
GroundLuxe
30 N Gould St, Ste R
Sheridan, WY 82801
